We provide a service of email & SMS marketing - commonly referred to as Retention Marketing. We set up and manage your Klaviyo account fully.

• Migration to Klaviyo (setting up the account)

• Building opt-ins (pop-ups, forms, etc.)

• Full flow system (all the flow logic, and email content)

• Campaign management (strategy, content calendar, scheduling)

• Deliverability optimization (authentication protocols - DMARC, DKIM, SPF, sending practices)

• List Management & Segmentation

• Copywriting

• Design

• We have had a 96% client retention rate since 2019 and our average client has been with us for over 4 years

• Our average reply time is under 3 hours (most agencies reply within 24 hours)

• All of our team members have over 3 years experience in email & SMS marketing for e-commerce

• I will audit your Email & SMS Marketing live on a call with you (no need to share access and waste time back and forth)

• We get on Zoom and open your Klaviyo account (or other ESP)

• Review your Klaviyo account setup & analytics (or use Zoom Remote Control so I can control it)

• I analyze your opt-ins and list, flow system, segmentation, engagement, campaign practices, and potential live

• I recommend an outline of a strategy (depending on the complexity of your situation, I might send it to you after)

• If we're all clear on the problem and solution for the strategy, we make a deal and start working

• If I need to determine the correct strategy, we book a proposal call

Onboarding and service rollout follow this timeline:

1. We sign the contracts and complete the first month's payment

2. Week #1: Communication channel (Slack), Project Management tool (Asana), Access to your Klaviyo, Shopify, and Google Analytics, Access to your branding & visual assets (photos, videos), Copywriting & Design Guidelines

3. Week #2: Goals & Strategy Document for the first 90 Days, 30-day content calendar, first campaign templates approval

4. Week #3: First email (and/or SMS) campaign goes out

5. Week #4: First flow is launched (whether it's new or recreated)

6. Week #5 and forward: Campaigns being sent per schedule, flows being launched (1-2 per month depending on the complexity), monthly report for month #1 sent

Your account will be managed by my internal team with the following structure:
1. Account Strategist - auditing, strategic direction, priority problem solving (Myself - Stanislav Miljanović)

2. Account Manager - client communication, content calendar & creation, main Klaviyo operator, day-to-day problem solving

3. Account Assistant - internal assistant, secondary Klaviyo operator, email template maker

4. Copywriter

5. Designer

Our pricing ranges from $3,000/month to $6,000/month as a monthly retainer. We determine the price based on the complexity of the situation, and the number of deliverables required from our side.

There is no minimum commitment period, we sign a contract with a monthly retainer, and both parties can stop the service anytime they want with a 30-day notice. Our client retention rate is 96% and our average client has been with us for over 4 years.